What are the shipping costs and which countries do you ship to?

We deliver worldwide, so it depends on the location.

I haven't received an order confirmation?

After placing an order in our online shop, you will receive an order confirmation via email. If you haven't received this confirmation within one hour of placing your order, it could be due to the following reasons: the email ended up in your spam folder, or the wrong email address was entered. If none of these apply, please contact our support team at hello@bynyla.com, as the order may not have been completed successfully.

Can I change my order afterwards?

If you contact us within 24 hours, we will try to perfectly tailor your order to your wishes. However, your order will be processed very quickly, so please don't wait too long with this matter.

We offer all kinds of payment methods. You can pay via PayPal, credit card, Klarna, or instant bank transfer.

Once your order has been packed and is ready for shipment, you will receive a confirmation email. For shipments sent via DHL, a tracking number will be provided. If your shipment has not arrived within 10 business days of dispatch, please contact our customer support team at hello@bynyla.com and we will be happy to assist you.

How long can I cancel my order?

The cancellation period is 14 days from the day you receive the goods. If you wish to cancel your order, please contact our customer service and we will take care of it.