Refund policy

Returns & Refunds

We want your bag to be the one. If it isn't, send it back — no questions, no restocking fee, no awkward back-and-forth. 🩵

The basics

You have 30 days from delivery to return any item, for any reason.
You arrange and pay for return shipping. Pick any tracked service so your parcel is covered on the way back.
Your refund is issued to the original payment method within 5 business days of us receiving the bag.
Items must come back in the condition you received them.

How to return

Email hello@bynyla.com with your order number and we'll send the return address and instructions within 24 hours. Once your return reaches our warehouse, your refund goes out the same day.

Exchanges

Want a different colour? Same process — send back the one that isn't working and we'll ship the one that is, with no extra shipping cost on the second leg.

A few exceptions

Final sale items (clearly marked on the product page) are not returnable.
Bag charms are returnable only if unopened.
Gift cards are non-refundable.

Return shipping

Return shipping is paid by the customer, worldwide. We recommend a tracked service so your parcel is covered on the way back.
The 30-day return window applies worldwide.