FAQ
What is the bag made of?
Every ByNyla bag is made from soft vegan (faux) leather with a pebbled finish and a lined interior.
Does it fit a laptop?
Most ByNyla shoulder bags and totes fit a 14-inch laptop; our oversized totes fit up to a 15-inch laptop.
What are the shipping costs and which countries do you ship to?
We ship worldwide with tracked delivery. Standard shipping is free over 50 and express is free over 70 in your local currency, with a low flat rate below that. Delivery is usually 2–4 business days in Germany and Austria, 3–6 days across the rest of Europe, and 6–12 days worldwide.
I haven't received an order confirmation?
Your order confirmation is emailed right after checkout. If it isn't in your inbox within an hour, check your spam folder, then email hello@bynyla.com and we'll resend it.
Can I change my order afterwards?
Email hello@bynyla.com within 24 hours of ordering and we'll do our best to update it before it ships.
How can I pay?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna, PayPal and Shop Pay.
Where is my package?
You'll get a tracking link by email as soon as your order ships, usually the same or next day. If tracking hasn't moved in 5 or more business days, email hello@bynyla.com and we'll chase the carrier for you.
How long can I cancel my order?
You can return any order within 60 days of delivery for a full refund, with a prepaid label and no restocking fee. EU customers also have a 14-day right of withdrawal. Email hello@bynyla.com to start a return.